Frequently Asked Questions (FAQ)

1. How long does it take to process and ship my order?
Orders are typically processed within 1–2 business days after purchase. Once processed, your order will be shipped, and you’ll receive a confirmation email with tracking information.

2. What shipping options are available?
We offer standard and expedited shipping. Standard shipping usually takes 5–7 business days, while expedited options deliver faster. The available choices will be shown at checkout based on your location.

3. How can I track my order?
After your order ships, you’ll receive an email with a tracking number. Use this number on the carrier’s website to monitor your package’s journey in real time.

4. Is shipping free?
Free shipping is available on qualifying orders, such as those meeting a minimum purchase amount or during special promotions. Check the checkout page for current shipping rates and offers.

5. Do you ship internationally?
Yes, we ship to select countries outside the U.S. International delivery times vary and may take 7–21 business days. Please note that customs fees, taxes, or duties are not included and are the responsibility of the recipient.

6. What should I do if my package is lost or damaged?
If your tracking shows “delivered” but you haven’t received your package, please contact the shipping carrier first. If you believe the item is lost or damaged, reach out to us within 7 days of the delivery date, and we’ll help resolve the issue.

7. Can I change my shipping address after placing an order?
We’re unable to modify the shipping address once the order has been processed. Please double-check your address at checkout. Incorrect addresses may lead to delivery issues and additional fees for re-shipping.

8. What if I receive the wrong item?
We’re sorry for the mistake! Please contact us immediately with your order number and a photo of the item received. We’ll work quickly to correct the error, including sending the correct product or providing a return label if needed.

9. How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the weight of the items, and the shipping method selected. Promotional shipping rates may apply during special events.

10. Where can I find more information about returns and exchanges?
For details on our return and exchange policy, please visit our Returns & Exchanges page on https://www.solemnshoes.com. We make it easy to return or exchange eligible items within the specified time frame.

11. How can I contact customer support?
For any further questions, please visit https://www.solemnshoes.com and navigate to the Help Center or Contact Us page for assistance.

We’re here to help make your shopping experience smooth and enjoyable!